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You get a confirmation email the moment your order goes through. If it has not arrived within a few minutes, check your spam folder before anything else.

When you order a preorder item, you are reserving your hat from our current limited batch. Your order kicks off production, or finalizes it if the batch is already in progress. Preorder items ship within 2-3 weeks.

Items marked ready to ship are in hand now and will go out within 1-2 business days.

All major credit and debit cards, plus the express wallets shown at checkout.

Ready to ship items will go out within 1-2 business days of your order. Preorder items ship within 2-3 weeks of your order.

Once shipped, USPS standard delivery is typically 3 to 7 business days.

Shipping is free on all orders, via USPS.

Not right now. We ship within the United States only.

Check with neighbors, building staff and your local post office first. Packages marked delivered often turn up within a day. If it cannot be located, email us and we will help you file a claim with the carrier.

All sales are final unless the item arrives defective. Every piece is inspected before shipping. If yours arrives defective you are eligible for a full refund.

Within 7 days of delivery. Email us with your order number, a description of the defect and photos showing it.

No. If you receive a defective item you are refunded in full rather than exchanged.

One size. Every hat is a 5 panel A-frame snapback with an adjustable back, so there is no sizing decision to make.

Spot clean only, when needed. Never machine wash or tumble dry - it will damage the printed front and loosen any hand placed rivets. Full detail on the hat care page.

No. Once a batch sells out, that colorway is retired for good. We do not restock and we do not redrop.